Read the provider line
Open game information and save the provider name, exact title and game identifier.
VERSION ARCHIVE
Match the Title to the Version You Are Actually Playing
Small naming differences can point to another release. Verify the game from inside the active lobby rather than relying on a thumbnail or an old saved description.
Open the Verified 10001 Nights RouteCheck the Active Provider VersionContinue to the Current OfferCheck the live help file
Use the currently loaded rules for feature behaviour, return information and eligible stakes.
Match round history
Confirm the history uses the same title or identifier as the game window.
Escalate with identifiers
If two screens disagree, send support the hostname, provider, game ID, round ID and timestamp.
Common questions
Is a matching thumbnail enough?
No. Use the provider and game identifier.
Can two releases have different rules?
Yes. Configuration and jurisdiction can affect displayed information.
What should support receive?
Exact identifiers and one complete timeline.